24/7 access to board-certified doctors

Your plan includes a telehealth benefit from our partner Teladoc.  Teladoc allows you to speak to a licensed doctor by web, phone or mobile app 24/7 – usually within 15 minutes.


How to use the program

You’ll need to register for the service. After you’ve registered, you can schedule a session with a doctor. You can get more information or set up your account on the Teladoc website or call 1-855-835-2362 (TTY: 711), 7 days a week, 24 hours a day.

You’ll just have to request a visit and pay any applicable copay. Starting in 2023 with your new Aetna Medicare Advantage PPO plan, your copay is $0. You can use Teladoc for non-emergency conditions such as allergies, sinus infection, rash, cold or flu.

If you need emergency care, call 911 or go to the nearest emergency room immediately.


This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs.